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Mark Hordes Management Consultants, LLC has been actively engaged working with a portfolio of clients throughout the U.S. and internationally since the early 1980's. Mark Hordes, Senior Managing Partner of the firm, gained the majority of his commercial and professional services experience in a variety of executive and partner positions with Accenture, American Productivity & Quality Center, Spherion/Stratford Group, Alexander Consulting,  Ransford, Dillingham Associates,  and Chevron.

Mark is a trusted advisor and coach to
senior management teams, international key-note speaker, and co-author of the best selling business book, "S-Business: Reinventing the Services Organization. " Mark was also the recipient of the distinguished  best sales article of the year award, by  the Association for Services Management International, (AFSMI) for his article,, 
Best Day, Every Day: "Rules for the Road for Getting to Yes" in Selling Professional Services  Client assignments have been successfully undertaken throughout the U.S., South America, Australia, New Zealand, Canada, U.K., Sweden, Europe and Eastern Europe, Asia, South Africa, and Indonesia.
 
Key industry sectors are:
  • energy and resources
  • informational technology
  • transportation and shipping
  • agriculture
  • credit card processing
  • pharmaceutical
  • environmental control
  • manufacturing
  • consumer goods
  • higher education and international governmental bodies
  • human services, not-for-profit organizations, health care and medical
  • professional services (consulting, engineering, accounting, and recruiting)
  • entertainment (casino's and travel)
We utilize a suite of best practices, and core methodologies, focused on systematic business development and organizational improvement, that are flexible and highly tailored to meet specific client needs and expectations. These include "health checks and assessments" of all phases or organization, from financials, human resources, strategic plans, technology, marketing, sales, talent, field organization, training, professional services creation, and diagnosis of organization capabilities and capacity.
   
We specialize in business improvement, skill based education and training, defining expectations of stakeholders and customers, managing large-scale change, development of services-based transition plans for product companies, and associated renewal processes.
 
We have a particularly strong track record in:
  • Creating a strategy, plan, process and culture for the creation of trusted advisors in any enterprise
  • Revitalizing professional services business development initiatives
  • Leading processes and activities involved in large-scale technology change management efforts
  • Solving human resources productivity and performance issues
  • Creating professional services within product based companies